1. Loan Cancellation Before Disbursal
Customers may request cancellation of their loan application at any time before the loan amount
is disbursed. No charges will be applied if the loan is cancelled prior to disbursal.
2. Cancellation After Disbursal
Once the loan amount has been disbursed, cancellation is not permitted. Borrowers must repay
the loan amount as per the agreed repayment terms.
3. Refund of Processing Fees
Processing fees, if applicable, are non-refundable once the loan application has been processed
or approved.
4. Excess Payment Refunds
Any excess payment made by the borrower will be adjusted against outstanding dues or refunded
after verification, as per our internal policies.
5. Failed or Duplicate Transactions
In case of failed or duplicate payment transactions, the refunded amount will be credited back
to the original payment source within the applicable banking timelines.
6. Refund Processing Time
Approved refunds, if any, will be processed within 7–10 working days, subject to bank or payment
gateway processing timelines.
7. Mode of Refund
Refunds will be issued only to the original bank account or payment method used by the customer
during the transaction.
8. EMI or Repayment Adjustments
Any refunds or excess payments may be adjusted against future EMIs or outstanding dues, based
on customer preference and company policy.
9. Service Charges
Service charges, convenience fees, or penalties already levied are non-refundable under any
circumstances.
10. Dispute Resolution
In case of disputes related to refunds or cancellations, customers may contact our support team.
All decisions taken by the company will be final and binding.